Implementation of remote support services 

Pivatic Oy has adopted the Secomea Remote Access System and SiteManager Remote Access Routers as part of its strategy to develop and strengthen its ability to serve its global customer base. "The new intelligent remote support solutions are a key part of Pivatic's customer service strategy," says Taneli Riuttamäki, After Sales Director in Pivatic Oy. "Long distances, goals for a high level of service, and travel restrictions during exceptional times make Secome's tools like SiteManager invaluable."

Deployment and optimization of new systems

Pivatic utilizes the Secomea Remote Access solution in the implementation and optimization of new thin metal machining lines. "Secome has already saved several deployments by enabling remote access in the delivery of the new line," says Riuttamäki. "During the Covid-19 pandemic, our installers have not always been able to reach the installation site on schedule. The waiting time has been able to be utilized remotely with Secomea at the hotel. The small investment in the Secomea system has paid off immediately."

System maintenance and support services

Pivatic is an international manufacturer of automatic thin metal machining lines, providing a wide range of solutions for various industries for punching and bending thin metal. "Our values ​​include customer focus, flexibility, cooperation and creativity. That is why our customers and the solutions produced for them are at the key part of our operations," says Riuttamäki. Secome is not just a router device for remote connections, but a complete system for implementing remote support services. "With the security certified Secomea Remote Access, we are able to improve our customer service and develop our remote support services for our customers around the world," concludes Riuttamäki about the benefits of the Secomea Remote Access system.