Elkome team ready to help
We want to get acquainted with your challenges and understand your needs. If you need assistance in design, manufacturing or system installation, feel free to contact us, and let's discuss how we can help you.
Support and Assist
We want you to be satisfied with the product you purchased or the investment you have made. Elkome will help you with technical issues and practical problems. You will get help with technical problems and instructions on how to use the product.
Technical support
The basic service of the technical support we offer is giving advice through email. The service is available around the clock. Attach your contact information and as detailed of an description of the problem as possible in the request. In case of a product problem, we will need the exact product code and the serial number. The basic service is carried out on FIFO principle. We will answer to the request as soon as possible, usually in the same workday.
Need help with technical problems or challenges?
RemoteHelp Service
It is efficient and cheap to solve problems via remote connection. This service requires access to the client’s system through a safe connection. Via remote access, Elkome’s experts can monitor the operation of the system and solve system-related problems. You can get RemoteHelp service to complement your free email support or attach this as part of your SiteCare Service.
Need help solving problems quickly?
SiteCare Service
Industrial machines and devices need to work properly without any unplanned interruptions. Unexpected breakdowns can be expensive, if you have to wait days or even weeks for the replacement or the maintenance to come. You can be prepared by getting replacements or let Elkome handle the maintenance of your systems.
Are you interested in maintaining the system as an Elkome service?
Warranty and Replacement Service
You can get a warranty extension for all products and systems sold by Elkome. The extension means a longer warranty period and additional services.
Replacement service shortens the system downtime caused by the maintenance. If the delivered device breaks during the warranty period, Elkome will deliver a new one to the client in an agreed response time. The content of the service will be customized to the customer's needs.
Do you want extra security for your hardware or system purchase?
Training
Investing only in equipment isn't always enough. And you have to also make sure that the set-up happens fast and efficiently. It is not smart to waste time on unnecessary wondering and figuring out operation problems. Elkome offers product training for all its products. Our experts will make sure that our customers can quickly set up the new device or software.
Do you need training or help to work more effectively?
