With Elkome's remote access and IoT solutions, machine and device manufacturers are able to offer value added services for their customers. Remote connection decreases the costs of setup, maintenance as well as upkeep for devices and systems.

Executing remote maintenance services

If you want to offer your customers regular maintenance and upkeep service, and as part of the service, software and security updates need to be made to production machines and automation systems.

To optimize and ensure that your customer's production is efficient, you would need to collect operation data from delivered devices. Optimization and fine tuning usually requires small changes that are cost-effective to be done through remote access connection.

Fast correction of production issues

Sometimes the delivered device doesn't actually work as planned. Production halts will result in massive financial losses to the customer. That's why a production halt caused by malfunctions need to be fixed immediately. With remote access, the experts of the device manufacturer can usually located and fix the issue quickly and production can continue again.

If the manufacturer's technical support isn't enough to solve the problem, third-party experts are needed. Only limited access to, for example programmable logic, should be offered to him. To manage these remote connections, a concentrated system is required.

Setting up systems efficiently

Remote connections are also helpful for setting up new systems. When the installation is finished, changes or corrections often need to be made. With remote access, the system provider can quickly modify the operations and optimized it to fit the production.

The facility owner wants the setup to be finished fast, but in problem situation the needed connections are usually hard to organize. Often the device provider needs to offer a secure and certificated solution himself that is approved by the facility owner.