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If you want to offer your customers regular maintenance and upkeep service, and as part of the service, software and security updates need to be made to production machines and automation systems.
To optimize and ensure that your customer's production is efficient, you would need to collect operation data from delivered devices. Optimization and fine tuning usually requires small changes that are cost-effective to be done through remote access connection.
Sometimes the delivered device doesn't actually work as planned. Production halts will result in massive financial losses to the customer. That's why a production halt caused by malfunctions need to be fixed immediately. With remote access, the experts of the device manufacturer can usually located and fix the issue quickly and production can continue again.
If the manufacturer's technical support isn't enough to solve the problem, third-party experts are needed. Only limited access to, for example programmable logic, should be offered to him. To manage these remote connections, a concentrated system is required.
Remote connections are also helpful for setting up new systems. When the installation is finished, changes or corrections often need to be made. With remote access, the system provider can quickly modify the operations and optimized it to fit the production.
The facility owner wants the setup to be finished fast, but in problem situation the needed connections are usually hard to organize. Often the device provider needs to offer a secure and certificated solution himself that is approved by the facility owner.
With the Secomea Remote Access and IoT System, you can create and manage remote connections as well as collect data from machines and automation systems that are in a closed factory network. Secomea is significantly more versatile and secure compared to the traditional VPN connection. Secomea provides secure remote access connection as well as IoT data collection with just one system and thus allows remote maintenance and upkeep services.