Snellman chose a panel PC which didn't have a importer in Finland for its MES project. Import and maintenance processes turned out to be too expensive with a foreign provider, so they approached Elkome for the issue.

Unexpected expenses for maintenance

There were devices in the first batch that already required maintenance during the warranty period. Handling warranty issues with the foreign provider turn out to be more difficult and expensive than expected. There was practically no customer support and reclamations had to be done directly with the manufacturer. The maintenances were done on the other side of the planet so the shipping increased the costs significantly.

Fast maintenance support services in Finland

During meetings Snellman asked Elkome if it was willing to handle the imports and warranty issues of this product. After detailed investigation and auditing the manufacturer, the product was added to Elkome's import list. Now Elkome delivers the devices to Snellman and is also responsible for their maintenance and technical support. “We got what we wanted from a familiar and reliable provider. Sales and support are now in Finland. Working with Elkome has always been swift and easy.” - Torbjörn Byggmästar, Snellmanin Lihajalostus Oy