Forssan Water Works improved its customer service by investing in remote water meters as well as the Waterportal, where the customers can track their water consumption in real-time. The Waterportal offers information about water consumption and alerts in case of leaks or left-open taps.

Water consumption information influences consumption habits

The Waterportal offers consumers an easy way to track their own water consumption and even change their consumption habits. The customer can see their consumption graph of the last 24 hours. They can also track their consumption by year, month, week or day, at any desired interval. The data is updated every hour.

Alerts of problems and continuous flow

Information of possible water meter issues are also stored in the Waterportal. The most important information for customers is continuous flow, which can indicate a leak or an open tap. Customer can set an alert for problem situations, and a message will be sent automatically to the given email.