Infoscreens for customer guidance in recycling station

Improving customer satisfaction by 24/7 self-service 

Lakeuden Etappi Oy is responsible for organizing waste management in the area of ​​its eight owner municipalities and 130,000 inhabitants in South Ostrobothnia. The company's goal is to offer a functional waste management service comprehensively for the benefit of its customers and the environment. The company is an active developer of its industry and wants to commit to continuous improvement of customer service and customer satisfaction. In the summer of 2021, Lakeuden Etappi opened a 24/7 self-service recycling station in Seinäjoki, after consulting its customers about the development of its services. 

Customer guidance and information sharing by infoscreens 

Elkome supplied Seinäjoki's new recycling station with infoscreens for customer guidance and information sharing. A prerequisite for functioning self-service is clear operating instructions and instructions for the operation of the station. 

- Almost 80% of our customers sort their waste at the recycling station as self-service, although personal service is also available. The RE point is open around the clock, every day of the week. It is absolutely important that every customer can do business at the station smoothly and safely, as well as recycle their waste correctly, says Anna Mäntylä, a Service Manager in Lakeuden Etappi. 

Durable infoscreens for year-round outdoor use 

The recycling station has a total of 10 infoscreens installed at the gates of the area and in the covered recycling hall. Because of the year-round outdoor use, the infoscreens had to be protected from water and dust, they had to withstand the heat of summer and the cold of winter, and they had to be structurally durable in public places due to possible vandalism or other damages. 

- The requirement for infoscreens was operational reliability in demanding operating conditions. The record hot summer did not cause any problems, even though the outdoor displays are in direct sunlight at the gates of the area. The infoscreens have withstood all weather conditions well, says Mäntylä about the durability of the devices. 

Design and manufacture of the product inexpensively 

Lakeuden Etappi carried out the purchase of the infoscreens as a public tender. 

- We were looking for a product to offer from our various suppliers, but due to challenging requirements and price pressure, we ended up designing and manufacturing a suitable solution for the customer ourselves. We have previously implemented various infokiosk and infoscreen solutions for the needs of waste management and other public services and industry. Lakeuden Etappi's project showed that the product tailored to the customer met the needs and was also the cheapest option, Elkome's Product Manager sums up the success of the customer delivery.