Procurement co-operation and ensuring component availability
FENTEC Oy develops and implements solutions based on RFID technology for self-service sales and automatic fleet tracking. As a long-term partner, Elkome has supplied FENTEC with various components for the production of self-service points.
Smart solutions for self-service sales
The innovative FENTEC 24/7 Solution enables sales, rental and lending services with automatic self-service points placed at customer locations, which include e.g. smart cabinets, containers and reading rooms. The always available on-site service at the customer's premises offers the easiest customer experience, boosting sales and customer loyalty.
Improves operations and customer satisfaction
With the FENTEC 24/7 Solution, the customer can easily and quickly access the products they need from a nearby smart cabinet or container. The system identifies the customer and transactions using RFID tags. When the customer has chosen the products they want and closes the cabinet, the system automatically inventories the contents of the cabinet and transmits the information about the removed products to the customer's information systems. This enables the automation of invoicing and replenishment orders.
Support in product selection and in certification process
Elkome supplies FENTEC with various electronic components for the manufacture of self-service points. In the selection of products, special attention has been paid to cost-effectiveness and delivery reliability.
- The help we received from Elkome in the selection and procurement of components, and the support during product certification have strengthened our cooperation. The supplier's domesticity and close location have facilitated communication and the good service has speeded up the procurement process, says Harri Huotari, FENTEC's Product Development Manager.
Ensuring component availability
The global component shortage has generally extended product delivery times. Close communication between Elkome and FENTEC in a challenging market situation has helped to avoid component deliveries being interrupted, so customer deliveries have not had to be postponed or cancelled.
- Elkome has anticipated well when placing purchase orders and stocked products for our future needs. We are satisfied with the added value we have received in our supply chain, Huotari praises the cooperation.
"The help we received from Elkome in the selection and procurement of components, and the support during product certification have strengthened our co-operation. The supplier's domesticity and close location have made communication smoother, and the good customer service has speeded up the procurement process."
Product Development Manager Harri Huotari, FENTEC Oy
